Award-Winning Service

At Crawford, we strive to deliver our services with integrity and innovation, everyday. Below are some companies and publications

2017 CIA Award

Commercial Insurance Awards 2017 - Communications Team of the Year
The judges applauded this polished entry and praised the unanimous winner for continually demonstrating its expertise.

Crawford's International Communications Team achieved a range of targeted measure outcomes with their "Engage through Education" PR strategy. With an objective to build a platform that increased engagement with the unique, forensic-leveled perspective of the loss adjuster, Crawford enhanced the depth, breadth and frequency of its market-wide communications and has proved a phenomenal success including industry applause for its ground-breakding publication, On the FrontLine.
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2016 IT Award

Insurance Times Awards – Claims Partner of the Year - Loss Adjusting
Crawford won the award for ‘Claims Partner of the Year – Loss Adjusting’ for its work responding to the devastating floods in Northern England during winter 2015-2016. Claims Partner of the Year recognises what Crawford’s ‘traditional’ business is all about; responding to property claims when bad weather wreaks havoc. This award is for everyone who went the extra mile, working extra hours and cancelling holiday, to help the people of Cumbria.
IT award 2016 winners revealed

Insurance Day Awards – Adviser of the Year

Insurance Day Awards – Adviser of the Year
The Insurance Day Awards celebrate the vast achievements and progression made within the London Market in 2016. We are delighted that Crawford won the award for Adviser of the Year. Our entry was around our cyber solution and how we deliver a unique end-to-end, project managed incident response and claims management service for cyber breaches.
2016 Winners

2016 Rehabilitation First Award

2016 Rehabilitation First Award
Broadspire® Rehabilitation Case Manager Devdeep Ahuja, PhD PT, MCSP, was recipient of Post Magazine’s 2016 Rehabilitation First Award for his research on rehabilitation recommendations for outpatient musculoskeletal therapy. This was the first in-depth study to look at more than 135 factors influencing rehabilitation clients’ adherence to and attendance at prescribed therapy. The study’s findings are being used in universities for clinical education and could influence clinical practices as well.
2016 Rehabilitation First Awards Recipients

2016 Marketing & PR Award

2016 Marketing & PR Award
The judges were won over by a campaign that enhanced the depth, breadth and frequency of its market-wide communications from social media to our client magazine, On the FrontLine. Importantly the campaign came with the patronage of its senior management.
On The Frontline Magazine

2015 Rehabilitation Award

2015 Rehabilitation First Award
The Rehabilitation First Awards are hosted by Post Magazine to reward those who make a difference by improving health and wellbeing or aiding a return to work.
Case Manager of the Year: Teresa Shaw
Unsung Rehabilitation Champion of the Year: Morgyn Goff

2015 CIO 100 Award

2015 CIO 100 Award
For the second straight year, Crawford was honored as one of 100 innovative organizations that uses information technology effectively to create business value by delivering competitive advantage to the enterprise and enabling growth.

2014 ITA

Reactions 2015 Latin American Loss Adjuster of the Year
This is the second consecutive year that Crawford has won this award. The Reactions awards are a unique and respected program that rewards the achievements and excellence of companies, teams and individuals from domestic and international insurance, reinsurance and claims management firms.
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2014 ITA

Post Loss Adjuster of the Year
Celebrating excellence in general insurance claims, these prestigious annual awards from the industry-leading magazine Post reward the brightest stars of the UK general insurance claims sector. The Claims Awards 2015 were be judged by a special panel of industry experts.

2014 ITA

2015 InformationWeek Elite 100 Award
For the second consecutive year, Crawford & Company has been awarded the InformationWeek Elite 100 Award for creating business value from technology. This 2015 award highlighted the Company’s proprietary technology Crawford iQ™ and the improved quality and process efficiencies it is driving in the organization.

2014 ITA

Business Insurance Benefits Manager of the Year
Bonnie Sawdey, vice president in Human Resources, was named Benefit Manager of the Year by Business Insurance magazine. The award was created in 2004 to recognize outstanding performance in the management or administration of group health, group life, retirement and pension or work/life benefit programs.

2014 ITA

2014 Gartner Business Process Management (BPM) Excellence Award
Gartner, Inc., named Crawford & Company as one of only three winners of the Gartner Business Process Management (BPM) Excellence Awards in North America for 2014. Through this awards program, Gartner spotlights excellence among organizations that take a BPM-centric approach to improving their business performance and have seen exceptional results from doing so.

2014 ITA

Business Partner of the Year Award
Training Excellence & Impact Award
Crawford & Company’s The Way We Work project was the foundation for both awards and unified employees and clients in collaborative work, challenged employees to learn new skills and encouraged open and honest discussion between all parties. This approach transformed the claims experience for our customers and allowed us to demonstrate to the Judges that when you work towards a common goal that it is easy to add value, settle a claim quickly and improve the customer’s experience.

2014 IIC

Investor in Customers Award (UK)
Crawford & Company UK this year received its first Investor in Customers (IIC) Award, which assesses customer experience and satisfaction levels across industry. After rigorous assessment where employees, management and clients were surveyed, IIC judged the Crawford customer service as outstanding.

IIC provides an independent, academically approved benchmark that delivers detailed analysis and insights to help create an environment of continuous development. Investor in Customers focuses on helping organizations improve customer satisfaction levels, and the customer experience they deliver.

This focus has positioned IIC as one of the UK’s leading assessment company with the widest service proposition that is designed to help build better businesses for UK companies.

2014 Web Award

Web Marketing Association's WebAward 2014
Crawford received two 2014 Standard of Excellence awards from the Web Marketing Association for the design of two websites, Crawford GTS® and U.S. Broadspire®. The Standard of Excellence Web Award recognizes the standard of excellence for which all websites should strive, and winners at this award level have demonstrated that their site is above average. The sites were evaluated based on the seven criteria of design, ease of use, copywriting, interactivity, use of technology, innovation and content.


CIO 100 Award 2014
CIO magazine's editors and judges chose Crawford as one of 100 innovative organizations that uses information technology effectively to create business value by delivering competitive advantage to the enterprise and enabling growth.


2014 WFMC Awards for Case Management Excellence in Claims Management Services Award
Sponsored by Workflow Management Coalition (WfMC) and supported by and Future Strategies Inc., the prestigious 2014 Global Awards for Excellence in Case Management recognize user organizations worldwide that have demonstrably excelled in implementing innovative solutions.

Loss Adjuster of the Year Award
Crawford Spain won “Loss Adjuster of the Year 2014” award in the category of Fraud Detection at the ICEA (Cooperative Research between Insurance Companies and Pension Funds) awards after uncovering a significant deception worth hundreds of thousands of euros.


Reactions 2014 Best Latin America Loss Adjustment Firm award
The Reactions awards are a unique program of events that reward the achievements and excellence of companies, teams and individuals from domestic and international insurance, reinsurance and claims management firms.


RIMS 2014 Best of Show
RIMS named Broadspire as the winner of "Best in Show" for the best large-sized booth at the 2014 RIMS conference. Criteria for the "Best in Show" award includes:

  • Strength of corporate identification
  • Presentation of product
  • Communication of message
  • Creative use of space
  • Overall design and layout
  • Unique traffic builder

The RIMS Annual Conference & Exhibition attracts some 10,000 risk and insurance professionals at all experience levels, business executives with risk management interests, brokers, insurers and service providers for the ultimate educational and networking experience. The four-day event offers more than 150 educational sessions, keynote presentations, special events and an expansive Exhibit Hall with nearly 400 exhibitors.


2014 InformationWeek ELITE 100
One of the industry's most prestigious awards, the InformationWeek Elite 100 corporate rankings spotlights the most innovative users of information technology across the nation.

The theme of the 2014 InformationWeek Elite 100 is digital business: a movement rooted in data analytics, mobile computing, social networking and other customer-focused technologies that are turning companies and industries on their ear.

2013 Forrester Groundswell Award

Forrester Groundswell Award in the category of Business-to-Employee Mobility for Crawford CAT Connection. This award recognizes the great use of mobile tools and programs to reach business or marketing goals.


2013 MobileWebAward

Web Marketing Association’s Outstanding Mobile Website award for the Crawford GTS® Mobile Website. The annual Mobile WebAwards Competition honors excellence in mobile Websites and apps, recognizes the individuals and organizations responsible, and showcases the best in award-winning mobile development.

Claims Award Asia

The Major Loss Award

The judges praised the quality of Crawford’s entry, for the way it dealt with the aftermath of the devastating 2011 floods in Thailand and for its tireless work in helping the industry and clients over the past two years.


InformationWeek 500

Fifth consecutive year Crawford named to the annual listing of the nation's most innovative users of business technology

InformationWeek® magazine

Insurance Times

Case Manager of the Year
Broadspire's Clare Ginders won the coveted Case Manager of the Year Award in recognition of her tireless work giving rehabilitation clients the best prospects of regaining their health and returning to work. This achievement reflects the hard work of the entire team in ensuring that, after two short years, Broadspire Rehabilitation is an integral part of the Employer's and Motor Liability claims handling service in the UK.

Insurance Times

International Service Partner of the Year
Crawford & Company's Global Markets team has been recognised by the Judges for delivering a truly global unified service to insurers, brokers and corporate risk managers.

Loss Adjuster of the Year
Crawford & Company was rewarded for its commitment to promote a culture of traditional customer service values, with direct, open and honest communication with excellent service delivery at its heart.


50 Most Engaged Workplaces™ In Canada
Crawford & Company (Canada) Inc.

In recognition of employers who display leadership and innovation in engaging their employees through emphasis on communication, culture, rewards and recognition, professional and personal growth, accountability and performance, vision and values, and corporate social responsibility.

Platinum Award
Broadspire Case Management operations
In recognition of industry-leading workers compensation case management services

Honorable mention: Broadspire Care Management
For innovative disability management programs

Dorland Health, publisher of Case in Point magazine

The Americas Insurance Awards
Crawford & Company and Jeffrey T. Bowman

For excellence and leadership in the U.S. insurance industry

Loss Adjuster of the Year

Best Performance in Claims Adjusting
Crawford Brazil - Global Technical Services

For contributions to the development of the Brazilian insurance market

Cobertura Magazine Performance Award

Loss Adjuster of the Year

Loss Adjuster of the Year Award
Highly Commended

Crawford & Company was highly commended for its global capabilities and ability to respond to an unprecedented level of natural catastrophes across the world in the last year.

CIP Society

2011 Established Leadership Award
Glenn Gibson

In recognition of exceptional leadership and professionalism in the insurance industry

Chartered Insurance Professionals Society (Canada)

New York Law Journal

Best Claims Administrator, 2010 and 2011
Garden City Group

The New York Law Journal - Best Vendors

Atlanta Business Chronicle

CEOs of the Year list - Top 25
Jeffrey T. Bowman

In recognition of shareholder return Jan. 2010-June 2011 and increases in annual revenue and net income in 2010

Atlanta Business Chronicle

Hermes Creative Awards

Platinum Award
Crawford & Company and Aon Hewitt

For Your Personal Total Rewards Statement, a U.S. employee compensation and benefit communication

Hermes Creative Awards

British Insurance Awards 2011

Service Provider of the Year
Crawford & Company

With an unprecedented level of natural catastrophes across the world in 2010 and 2011, Crawford seized the opportunity to prove its global capabilities and has been recognized as Service Provider of the Year for its efforts.

The British Insurance Awards 2011

Case In Point Platinum Award

Platinum Award
Broadspire Case Management operations

In recognition of industry-leading case management services

Dorland Health, publishers of Case in Point magazine

Loss Adjuster of the Year

Workers' Compensation Notable Person 2010
Danielle Lisenbey, Broadspire's chief operating officer - medical services

LexisNexis Workers' Compensation Law Community

Loss Adjuster of the Year

Technology Award Winner
Crawford & Company Canada

In recognition of the impact CMS Property ADVANTAGE software has made on the property and casualty business

Loss Adjuster of the Year

Loss Adjuster of the Year
Crawford & Company UK

London Market Leaders Order of Merit 2010 -
Global Broker & Underwriters' Annual London Market Readers Survey

Loss Adjuster Australia

Loss Adjuster of the Year
Crawford & Company Australia

Australia and New Zealand Insurance Industry

Atlanta Business Chronicle

MAX Award Finalist
In recognition of a marketing program that launched its Durable Medical Equipment (DME) formulary.

Sponsored by Georgia State University's Robinson College of Business Department of Marketing and the Atlanta Business Chronicle

International Business Who's Who list
Jeffrey T. Bowman

Atlanta Business Chronicle

Governor's International Award Finalist
International Trade Award - Large company category

Sponsored by the World Trade Center Atlanta and the Atlanta Business Chronicle


President's Award
Crawford & Company

Atlanta CPCU Society

Champions Award
For the Greatest Year over Year Membership Increase: Crawford & Company

2010 Membership Campaign for CPCU

10,000 Trees

Corporate Tree Hugger Award
Crawford & Company Canada

For our efforts in environmental preservation through the planting of hundreds of trees during the Global Day of Service

10,000 Trees Project


Corporate Health & Wellness Award
Smoking Cessation Campaign

Atlanta Chapter of the American Cancer Society

American Graphic Design

First Place
Re-branding of Broadspire collateral material

American Graphic Design Awards